Privacy Policy

1. Introduction

Wholistic Wellness Center ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our booking services located in Reno, NV.

2. Information We Collect

We may collect the following types of information:

• Personal Identification: Name, email address, and phone number when you create an account or make a booking.
• Payment Information: Payment details are processed securely through Stripe. We do not store your full credit card information.
• Booking Data: Details of services, classes, or events you book with us.
• Health & Intake Information: Information you voluntarily provide through intake forms or waivers relevant to your wellness services.
• Usage Data: Information about how you interact with our website, including pages visited and actions taken.

3. How We Use Your Information

We use your information to:

• Process and manage your bookings, classes, and event registrations
• Send booking confirmations, reminders, and updates
• Process payments securely
• Communicate with you about our services and offerings
• Improve our website and service quality
• Comply with legal obligations

4. SMS Text Messaging

Our automated text messages are sent under our registered Brand name, Wholistic Wellness Center. When you opt in to SMS messaging, we collect and use your phone number and consent details solely to deliver booking confirmations and appointment reminders related to the services you booked.

• Data we collect: Your mobile phone number and a record of your opt-in consent.
• How it is used: To send transactional messages only — booking confirmations, reminders, and schedule updates. We do not use your number for marketing texts.
• No sale or marketing sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are never sold, rented, or shared with third parties or affiliates for their own use. We provide only the information necessary to our messaging service provider to deliver messages on our behalf.
• Opting out: You may opt out at any time by replying STOP to any message or contacting us below.

For full SMS terms, including the "message and data rates may apply" disclosure, see our Terms & Conditions.

5. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Service Providers: Trusted third-party providers such as Stripe (payments), Twilio (SMS text messaging), Zoom (virtual sessions), and email services — solely to operate our business.
• Instructors & Staff: Relevant booking details are shared with the staff member providing your service.
• Legal Requirements: When required by law or to protect our rights.

These operational disclosures do not permit third-party or affiliate marketing, lead generation, or sale of mobile information or SMS consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment data is handled exclusively by Stripe, which is PCI-DSS compliant.

7. Cookies & Tracking

We may use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser. Disabling cookies may affect certain features of the site.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at the email below.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.

10. Device Permissions & Data Use

When you use our app on a mobile device, we may request access to certain device features so you can complete specific tasks. Each permission is optional and requested only at the moment you choose to perform the related action — we never access these features in the background.

• Photo Library & Camera: The app asks for access to your photos so you can upload a profile photo, attach a screenshot of a manual payment confirmation (for example, when paying by Zelle, Venmo, or Apple Pay and submitting proof to staff for verification), or — for staff and instructors — add images for services, classes, events, and packages. The image you select is sent to our servers for the sole purpose you chose (for example, displaying your profile or verifying your payment) and is not scanned or stored on-device. For example, after booking a package and paying by Zelle, you can photograph or select a screenshot of your transfer receipt so our team can confirm your payment and activate your sessions.

We do not access your microphone, location, contacts, calendar, or health data through this app. If your device shows a permission prompt for a resource the app does not use, you may deny it without affecting your ability to book services, classes, or events.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: